Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at ranch-pizza.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your data with transparency, integrity, and respect for your rights under applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission (FTC) Act.

Please read this Privacy Policy carefully before using our website or providing any personal information to us. By accessing ranch-pizza.click or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services immediately.

1. Who We Are

Pizza Ranch is a food service business operating through the website ranch-pizza.click. We provide online food ordering, delivery coordination, menu browsing, promotional services, and related food experiences to our customers across the United States.

Our contact information for all privacy-related matters is as follows:

2. Information We Collect

We collect several types of information in connection with your use of our website and services. This information is collected in order to provide and improve our services, process your orders, communicate with you, and comply with legal obligations. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, sign up for our newsletter, participate in promotions, or contact us, we may collect:

• Full name (first and last name)
• Email address
• Phone number (mobile or landline)
• Billing address and delivery address (street, city, state, ZIP code)
• Account username and password (stored in encrypted form)
• Profile preferences and dietary restrictions or preferences you voluntarily provide
• Date of birth (where provided, for age verification or promotional purposes)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect the information necessary to process your payment. This may include:

• Credit card or debit card number (partial — last four digits only, as full card data is handled by our PCI-compliant payment processors)
• Payment method type (Visa, MasterCard, American Express, PayPal, etc.)
• Billing ZIP code for card verification purposes
• Order history and transaction records, including items ordered, quantity, price, and date of purchase

We do not store complete payment card numbers on our servers. All sensitive financial data is processed and stored by our third-party payment processors, who operate in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

2.3 Usage and Behavioral Data

When you browse or interact with our website, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Items added to cart or viewed but not purchased
• Search queries entered on our website
• Referring URLs (the website that directed you to ours)
• Frequency and duration of your visits
• Navigation paths through the website

2.4 Device and Technical Information

We collect technical information about the device and software you use to access our services, including:

• IP address
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version (e.g., Windows, macOS, iOS, Android)
• Device type (desktop, laptop, tablet, smartphone)
• Screen resolution and display settings
• Time zone and language settings
• Mobile device identifiers (where applicable)

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data to help provide accurate delivery services, suggest nearby pickup locations, or improve location-relevant features. You may disable location sharing through your device or browser settings at any time.

2.6 Communications and Customer Support Data

If you contact our customer support team, leave a review, fill out a feedback form, or communicate with us via email or other channels, we collect the content of your communications, your contact details, and records of the interaction for service improvement and legal compliance purposes.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. For a full description of the cookies we use and how to manage your preferences, please refer to Section 8 of this Privacy Policy below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders and delivery requests
• Creating and maintaining your customer account
• Sending order confirmations, receipts, and delivery status updates
• Responding to your inquiries, complaints, and customer service requests
• Verifying your identity and preventing fraudulent transactions

3.2 Business Operations and Improvement

• Analyzing website usage and customer behavior to improve our platform
• Testing new features, products, or website designs (A/B testing)
• Monitoring and maintaining website performance and security
• Conducting internal research and business analytics
• Training staff and improving service quality

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and discount codes (with your consent or where permitted by law)
• Delivering personalized advertisements and recommendations based on your order history and browsing behavior
• Running loyalty programs, contests, and special campaigns
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Please note that opting out of marketing does not affect transactional communications related to your orders or account.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Pizza Ranch, our customers, or the public
• Detecting, investigating, and preventing fraud, abuse, and other harmful activities

3.5 Financial Transactions

• Processing payments, issuing refunds, and managing chargebacks
• Maintaining financial and tax records as required by law

4. How We Share Your Information

We do not sell your personal information to third parties for their own commercial purposes. However, we do share your information in certain circumstances, as described below:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our business. These vendors are contractually obligated to use your data only for the purposes of providing services to us and must implement appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process your credit/debit card transactions
• Delivery and Logistics Partners: To fulfill food delivery orders
• Email Marketing Platforms: To send promotional and transactional emails
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Cloud Hosting Providers: To store website data and databases securely
• Customer Support Tools: To manage and respond to customer inquiries
• Fraud Prevention Services: To detect and prevent unauthorized transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, subpoena, or other governmental or regulatory request. We may also disclose information when we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, ensure the safety of users, or comply with applicable law, including the FTC Act and other federal or state regulations.

4.3 Business Transfers

In the event that Pizza Ranch is involved in a merger, acquisition, asset sale, restructuring, bankruptcy, or similar transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This does not constitute a "sale" of personal information.

4.5 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

The security of your personal information is extremely important to us. We implement a variety of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website.
• Secure Password Storage: Account passwords are stored using strong cryptographic hashing algorithms (e.g., bcrypt) and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All team members with access to sensitive data are required to adhere to strict confidentiality obligations.
• PCI-DSS Compliance: Payment card data is handled through PCI-DSS compliant third-party processors, ensuring the highest standards of payment security.
• Regular Security Audits: We conduct periodic reviews of our security practices, vulnerability assessments, and penetration testing.
• Incident Response Plan: We maintain a documented data breach response plan. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
• Firewall and Intrusion Detection: Our systems are protected by firewalls and monitored for unauthorized access attempts.

Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If you believe your account has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights and respond to valid requests within the timeframes required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collection and use, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information as traditionally defined. However, if we engage in sharing practices that qualify as "sharing" under the CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of your sensitive personal information to those purposes necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised any of your rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us by emailing [email protected]. We will verify your identity before processing your request and will respond within 45 days, with a possible extension of an additional 45 days where necessary.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we extend the following rights to all users where technically feasible:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct or update inaccurate personal information.
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: Unsubscribe from promotional emails and marketing communications at any time.

6.3 How to Submit a Privacy Request

To submit any of the above requests, please contact us using the following methods:

• Email: [email protected]
• Website: ranch-pizza.click (via the contact form)

We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf. We will not fulfill a request from an agent unless we can verify the agent's authority to act on your behalf.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this Privacy Policy. The following are our general retention guidelines:

When personal information is no longer required, we will securely delete or anonymize it in accordance with industry-standard data destruction practices.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content and advertising. A "cookie" is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential / Strictly Necessary Cookies: Required for the website to function properly. These include cookies that maintain your session, remember items in your cart, and handle secure login. These cannot be disabled without disrupting core site functionality.
• Analytical / Performance Cookies: Used to collect information about how visitors use our website, such as pages visited, time spent, and errors encountered. This data is used to improve website performance and user experience.
• Functional Cookies: Allow the website to remember your preferences, such as language settings, delivery address, or previously viewed items.
• Marketing / Targeting Cookies: Used to deliver advertisements that are relevant to your interests and to measure the effectiveness of advertising campaigns. These may be set by us or by third-party advertising partners.

8.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website, including your ability to place orders or access your account.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at ranch-pizza.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from individuals under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under 18, in compliance with our own company policy.

If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected].

We encourage parents and guardians to monitor their children's use of the internet and to help enforce this Policy by ensuring that minors do not access or use our website without appropriate supervision.

10. International Data Transfers

Pizza Ranch is based in the United States and our primary data storage and processing infrastructure is located within the United States. However, some of our third-party service providers may operate in other countries, which means that your personal information may be transferred to, stored in, or processed in countries outside of your country of residence, including countries that may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers are conducted in accordance with applicable law and that your data receives an adequate level of protection. These safeguards may include:

• Ensuring that recipient service providers are bound by contractual data protection obligations
• Using vendors that have adopted recognized international data protection standards
• Reviewing and updating our data transfer agreements on a regular basis

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and potentially to other countries in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on our website before providing them with your personal information.

Third-party services that may be integrated with our website (such as Google Maps for delivery location services, social media sharing buttons, or advertising networks) are governed by their own respective privacy policies.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you may manage your tracking preferences through cookie settings and opt-out tools as described in Section 8 above.

13. California Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information about whether we have disclosed personal information to any third parties for their direct marketing purposes during the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond within 30 days of receiving a verified request.

14. How to File a Complaint

If you believe that we have violated your privacy rights or handled your personal information unlawfully, we encourage you to contact us first so that we can attempt to resolve the issue directly.

Contact us at: [email protected]

If you are not satisfied with our response, you have the right to file a complaint with relevant regulatory authorities. In the United States, you may contact the following:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including rules related to unfair or deceptive privacy practices. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California residents): California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's office at oag.ca.gov/privacy/ccpa.
• State Attorneys General: Residents of other states may contact their respective state attorney general's office regarding privacy rights and data protection complaints. Many states, including Virginia, Colorado, Connecticut, Utah, and Texas, have enacted their own consumer privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will:

• Post the updated Privacy Policy on our website at ranch-pizza.click with a revised "Last Updated" date
• Send a notification email to registered users where required by law
• Display a prominent notice on our website highlighting the key changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to resolving all privacy inquiries promptly and transparently.

This Privacy Policy was last reviewed and updated on March 30, 2026. Pizza Ranch is committed to upholding the highest standards of privacy and data protection for all of our customers and website visitors across the United States.